Refund Policy

In compliance with EU regulations you have the right to cancel your order (unless the goods are bespoke) within 7 working days of receipt of the goods providing the goods are returned to us in their original condition within 14 working days of purchase. In the event that you cancel an order under the terms of this Returns Policy, you will be responsible for paying all shipping costs involved. To return an item visit our Contact us page to request return instructions. In your message, be sure to include: your order number, the item(s) you wish to return and the reason for the return. Please Note: Be sure to send your return via an insured carrier. Narrow Gauge and Industrial is not responsible for lost returns.

If you receive a damaged or defective item, please notify us using our Contact us page in the first instance. In your message, be sure to include: your order number, the item(s) you wish to return and the reason for the return. Also, please specify whether you prefer a replacement or a refund. We will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.